Shipping policy
Shipping Policy
At Soleramic, we’re committed to delivering your order quickly and reliably.
Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking information.
Shipping Rates & Delivery Times
Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times:
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Standard Shipping (U.S.): 3–7 business days
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Expedited Shipping (U.S.): 2–3 business days
Please note that delivery times are estimates and may vary due to carrier delays.
Pre-Orders & Launch Periods
For pre-orders or during initial product launches, processing times may be extended. Estimated shipping dates will be clearly communicated on the product page.
International Shipping
We offer international shipping to select countries. Delivery times and rates vary by destination.
Please note:
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Customers are responsible for any customs duties, taxes, or import fees required by their country.
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We are not responsible for delays caused by customs.
Order Tracking
Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update.
Lost or Delayed Packages
Soleramic is not responsible for delays caused by shipping carriers. If your package is significantly delayed or appears lost, please contact us and we will assist you in resolving the issue.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Contact Us
If you have any questions about your order, please contact us at:
📧 support@soleramic.com