Our Lifetime Guarantee
At Soleramic, we build every product to last and we stand behind that promise unconditionally. If it ever fails due to a defect in materials or craftsmanship, we will make it right.
What's Covered
- Manufacturing defects — stitching failures, material breakdown, or structural issues under normal use.
- Material degradation — premature thinning, fading, or deterioration not caused by misuse.
What's Not Covered
- Damage caused by accidents, misuse, or neglect.
- Damage from improper care or washing.
- Items purchased from unauthorized resellers.
How to Make a Claim
- Email us at support@soleramic.com with your order number and a brief description of the issue including photos clearly showing the defect.
- Our team will review your claim within 2–3 business days and respond with next steps. If approved, we will send instructions with how to send your old pair back to us.
- After your shipment is received and verified, a gift card code will be sent via email, along with a free shipping code.
- Shop at soleramic.com for your brand-new pair of socks. Make sure to add your gift card and free shipping codes into the promo code boxes during checkout.
Our Promise
We don't make products we don't believe in. The Soleramic Lifetime Guarantee is our commitment to quality — and to you. If something isn't right, we want to know about it and we'll take care of it.
Questions? Contact us at support@soleramic.com.
