Returns & Exchanges Policy

At Soleramic, we stand behind the quality of every product we offer. If you're not completely satisfied with your purchase, we're here to help.

Returns

• Items may be returned within 30 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Final sale items are not eligible for return.
• To initiate a return, email us at support@soleramic.com with your order number and reason for return.

Exchanges

• We accept exchanges for a different size or color within 30 days of delivery.
• Items must be in original, unworn condition with tags attached.
• To request an exchange, contact us at support@soleramic.com with your order number and the item you'd like instead.
• Exchanges are subject to product availability.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.
• Original shipping charges are non-refundable.

Return Shipping

• Customers are responsible for return shipping costs unless the item arrived damaged or defective.
• We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.

Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery at support@soleramic.com with photos of the issue. We will make it right at no additional cost to you.

Contact Us

Questions? Reach out to our team at support@soleramic.com and we'll get back to you within 1–2 business days.